Frequently Asked Questions. 


  1. What is Best Bookies? 
  2. For more information see About Us

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  3. What's in it for the Punters? 


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  5. What's in it for the Bookmakers? 


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  7. What's in it for the Industry? 


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  9. Is this Legal? - YES 
  10. The Australian Federal Government introduced the Interactive Gambling Bill in June 2001, which allowed for on-line wagering on racing and sporting events, while prohibiting on-line casino style gaming.

    Best Bookies is designed in accordance with guidelines issued by the Western Australian State Government's Betting Control Board. The Best Bookies system will be governed under the laws of each State in which the participating bookmakers are based.

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  11. What does it Cost? 


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  13. What are the Betting Rules? 


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  15. Does Best Bookies get paid a commission by the Bookies? 
  16. NO.

    Best Bookies provides the means for secure legal bets, but Best Bookies will not charge any fees to the Bookmakers based on winnings or losses.

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  17. Who can Participate? 


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  19. How do you join? 
  20. In 3 easy steps.

    (1) Complete the online registration.
    (2) Complete the customer identification process
    (3) Return the Customer Identification form by post to PO Box 328, Cannington WA 6987.


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  21. How do I deposit funds? 
  22. Before you can deposit funds you must establish a New Account.

    Currently, Best Bookies is accepting deposits by BPay, cheque or POLi.

    All major banks in Australia recognize BPay and have on-line or telephone facilities for transferring funds using BPay.

    For more information contact your bank or go to: www.bpay.com.au

    Once you have established an account you will be automatically emailed a unique nine digit Customer Reference Number. This number must be quoted along with the Biller Code when depositing funds. The Biller Code (868679) and your unique Customer Reference Number are quoted on your Transaction History Report for easy reference at any time.

    POLi is a system that allows you to tranfer money via EFT through your own internet banking facility. Poli payments are credited to your account typically within 30 minutes.

    For more information contact go to: www.getpoli.comu. For for a list of banks that support POLi go to: Available Banks.

    You can deposit funds into your account at any time once the account is established.

    Deposit made by cheque will not be available until the funds have cleared - usually five working days after the cheque has been received.

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  23. How do I withdraw funds? 
  24. When you register with Best Bookies you can nominate a bank account that your money is to be transferred to. You may transfer funds back to your private bank account at any time by logging on to the site and clicking on to the withdraw funds link. If you opted to receive payments by cheque, cheque payment made in the name of the account holder will be sent to the registered postal address (a $7.00 fee applies for this option).

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  25. Is the System Secure? 
  26. The site uses the highest possible (128 bit) encryption - as used by banks and other financial institutions. If your internet browser does not support this level of encryption, you cannot access the site.

    The only breaches of security reported with these sites have always included information being passed on by an 'insider'. Your logon password is encrypted in our database so that even we do not know what it is - if you forget your password, we can reset it but we cannot tell you what it is. You can only request a bet by logging onto the system and selecting the bet you want placed. As your password is unknown to us, we cannot log on as one of our clients. You can check the bets you have requested by looking at your statement at any time.

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  27. Will 'live' prices always be available on this site? 
  28. This site is expanding all the time. As more bookmakers join the system, a greater number of race meetings will be covered so more 'live' prices will be available more often.

    Most racing bookmakers only set prices for a race five or ten minutes after the previous race has been run. Sports bookmakers will set prices well in advance.

    Click here to see upcoming events that will offer the services of a Best Bookies bookmaker online.

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  29. I have a problem gambling. Where can I get help? 
  30. If someone you know has a problem with their gambling, you can contact the Problem Gambling Helpline on 1800 858 858.

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  31. What can I do if I wish to lodge a dispute? 
  32. Best Bookies will attempt to resolve any disputes with the wagering operator concerned. If the dispute cannot be resolved satisfactorily, the matter will be referred to the racing stewards or regulator for resolution.

    Disputes must be lodged within twenty eight (28) days from the date the wager in question has been decided. The client is solely responsible for their account transactions.

    Disputes must be submitted in writing to:

    Manager Racing
    Best Bookies
    PO Box 328
    Cannington WA 6987
    Australia
    Facsimile: (08) 9440 0913
    email: admin@bookies.com.au


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