Privacy Policy
Best Bookies takes seriously its obligation to safeguard personal information about its customers. This policy formalises and strengthens this commitment to our customers. Best Bookies complies with the National Privacy Principles (NPPs) in the Privacy Act 1988.
Personal Information
We collect personal information when we provide our services to you. This is collected directly from you when you enter your personal details on our website to open an account or update your details.
We will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
Use of Information
We usually collect information from you to:
- identify you and to assist you to obtain the products and services you require.
- administer and manage these services including opening and the ongoing settlement of your wagering account.
- conduct appropriate checks for credit worthiness and for fraud.
- conduct research and develop and improve our products and services.
- gain an understanding of your needs in order to provide you with better and more personalized products and services tailored to your requirements.
- promote and market to you other products, which may be of interest to you.
Use by third parties
In general, our policy is that we only use or disclose personal information for the purpose which was either specified or reasonably apparent at the time we collected it. We may also use or disclose it for any other related purpose for which you would reasonably expect it to be used.
If Best Bookies wishes to use or disclose the personal information in other circumstances it will obtain your consent to do so, other than in exceptional circumstances such as:
- where Best Bookies reasonably believes it is necessary to protect any person and/or Best Bookies' rights or property; or
- the use is authorised by law or is reasonably necessary to enforce the law (for example, if Best Bookies is required to disclose the information to regulatory authorities or in response to subpoenas or warrants).
Security
We take all reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our website are routinely monitored for quality control and systems administration. Unfortunately no data transmission over the Internet can be guaranteed to be totally secure, however we strive to protect your personal information to the maximum extent possible. We use a variety of physical and electronic methods including restricting access to offices, databases and firewalls to keep personal information secure from misuse, loss or unauthorized use. Credit card information is not collected and stored on our system. Best Bookies operates secure servers, using high level encryption (128 bit), to minimize the risk of unauthorized use of this type of information.
Children's privacy
We take our responsibilities seriously to protect children from the social impact of wagering until they are legally able to make such decisions. We will not accept their information for the purpose of creating a wagering account and require proof of age before activating any account. It is however, ultimately the responsibility of parents to monitor their children's Internet activities and, if desired, to use an appropriate screening software.
Access to Personal Information
You have the right to access most personal information we hold about you and if we deny access in certain circumstances we will tell you why. If you would like to do so please let us know by sending an email to the Contact Us page.
Public Information
Information posted on bulletin boards or communicated within a chat room becomes public information. We cannot guarantee the security of this type of disclosed information.
Cookies
A "cookie" is a small data file that a web site may write to your hard drive when you visit them. A cookie file can contain information, such as user ID that the web site uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard drive or read cookie files created by other web sites.
What else you should know
Remember to close your browser when you have finished your user session. This is particularly necessary if you share a computer with someone else or you access the computer in a public place.
You as an individual are responsible for the security of and access to your own computer. Ultimately, you are solely responsible for maintaining the secrecy of your username, password and any account information. Please be careful whenever you are using the Internet and our website.